Managed IT services
One team looking after your technology
Most IT problems give warning signs before they become outages: a firewall running out of capacity, a backup that quietly stopped, a switch logging errors. Managed services means someone is watching for those signs and acting on them.
ASHNET also runs its own internet and hosting services, so we are used to operating networks for real customers, not just installing them.
What our managed services cover
Network monitoring
Firewalls, switches, Wi-Fi and internet links monitored, with alerts acted on by our team.
Remote monitoring and management (RMM)
Servers and computers monitored and patched, with problems picked up before users notice them.
Helpdesk and onsite support
Remote support for day-to-day issues, and onsite visits in Auckland when hands are needed.
Microsoft 365 management
Users, licences, email, Teams and security settings managed and kept tidy.
Backup and recovery
Backups of servers, computers and Microsoft 365, checked regularly so restores work when needed.
Security and firewall management
Endpoint protection, firewall rules and updates managed as part of the service.
Documented, reviewed and planned ahead
Every managed customer gets their environment documented: what equipment you have, how it is set up, and when it is due for replacement. That makes support faster and stops knowledge living in one person's head.
We review the environment with you regularly, so upgrades and renewals are planned and budgeted rather than discovered when something fails.
How a project runs
Audit and onboarding
We document your network, devices, accounts and licences, and fix anything urgent we find.
Monitor and support
Monitoring and agents go live, and your team gets a single place to ask for help.
Review and plan
Regular reviews cover issues, risks and what needs upgrading next.
Technology we use
Security, backup, cloud and networking from vendors ASHNET works with.
Common questions
Can you take over from our current IT provider?
Yes. We start with an audit to document what you have, collect admin access and licence details, and plan the handover so nothing is lost.
Do you support schools?
Yes. Managed support is often combined with the school network and Wi-Fi, which ASHNET also designs and installs.
Can you provide the internet connection too?
Yes. ASHNET's internet and connectivity services are on ashnet.co.nz, so connectivity and support can come from one provider.
Do we have to sign up for everything?
No. Services can be combined to suit you, for example network monitoring only, or full IT support.
Related services
School Wi-Fi and wireless networks
Wireless site surveys, Wi-Fi design, access points and switching for primary, intermediate and secondary schools.
Structured cabling in Auckland
Cat6 and Cat6A data cabling, fibre backbones and comms cabinets, tested, labelled and documented.
CCTV installation in Auckland
IP security cameras, recorders and video management for businesses, schools and commercial sites.
Looking for a managed IT or network provider?
Tell us about your organisation, your current setup and what is not working, and we will suggest a starting point.